About the Mojavewifi Outdoor Wireless Equipment,
Some things you need to be aware of

WARNING: Please make sure that the network cables at your home are not showing signs of damage. Cable ends should clip into the ports tightly. Please do not attempt to repair damaged cables under any circumstance as this will likely damage the Mojavewifi outdoor wireless antenna and the small black rectangular "Power Over Ethernet" (POE) power adapter. If your cables are showing wear and damage, or if the green light on the Mojavewifi small black rectangular "Power Over Ethernet" (POE) power adapter is not coming on, goes out, or is blinking when the Mojavewifi outdoor wireless antenna is connected, there's a problem!

IMMEDIATELY unplug all the cables from the Mojavewifi small, black, rectangular, "Power Over Ethernet" (POE) power adapter and call our office as soon as possible to have a technician scheduled to diagnose the equipment installation.

PLEASE NOTE: Ethernet Cables are pretty delicate! Our cables carry both power to the outdoor wireless antenna and internet data to the customer on the same cable. We use the best quality cables available at the time of installation. We loan our equipment to our customers at no cost or monthly rental fee and in exchange we ask that our customer treat the equipment and the cables with care and protect them from damage from whatever possible causes. Damages to the cables or the equipment can happen for a variety of reasons. Some of the common ones we have seen are getting cables wet, excessively squeezing, kinking or bending the cables, pulling the cable ends loose or off entirely, crushing the cable by furniture, stepping on the cables, accidentally cutting the outer cover or interior wires of the cables, or by pets or rodents chewing on cables. Any of these reasons will likely cause equipment damage and will cause the original $100 security deposit to be used to pay for the damaged equipment. In order to replace the equipment, a new security deposit of $100 will be requested before the service will be restored. If you protect the cables from harm and be gentle with them, you probably won't have any problems.

PLEASE NOTE: The security deposit will be used to cover damages to the equipment for any causes. It is highly recommended that all computer equipment and especially our sensitive wireless antenna equipment be connected to a computer surge protector with a rating of at least 2,000 joules or more of protection to help with frequent power surges. These surge protectors commonly cost approximately $20 to $40 dollars from most stores. You will certainly get what you pay for as far as protection goes and more is better than less. A "Relocatable Power Tap" or common power strip is not a surge protector and provides no protection even if it appears to have a reset button or switch. Uninterrupted Power Supplies (UPS's) usually provide even better insurance against power fluctuations of both high and low voltage conditions and are highly recommended.

Unable to Connect or slow performance - Follow these steps in order.

1. Please turn your computer(s) completely off. If you have a wireless router please disconnect the power cord from the wireless router and leave it un-plugged. Please locate the Mojavewifi small black rectangular "Power Over Ethernet" (POE) power adapter for our Mojavewifi outdoor wireless antenna and check the Ethernet cable connections as follows.


2. The Ethernet cable which runs outside of your home to the Mojavewifi wireless antenna mounted on your home should be plugged into the "POE" port on the Mojavewifi rectangular black power adapter.


3. The "LAN" port of the Mojavewifi small black rectangular "Power Over Ethernet" (POE) power adapter should be connected to either the Ethernet port directly on your computer OR if you have a wireless router, it would connect to the "Internet" port of the wireless router. Sometimes this port on the router is also named a "WAN" or "MODEM" port depending on your brand of router. If you are using an Apple Airport wireless router, this port is identified by a symbol which looks like a circle of small dots next to that port.


4. If you have a wireless router, an Ethernet cable from your computer's Ethernet port should be connected to one of the ports usually called "LAN" on your router. Often there are 4 of these LAN ports but that is not always the case depending on your brand of router. If you are using a Apple Airport router, the "LAN" port is identified on most models by a symbol which looks like this " < - > "


5. Please check that the regular 120 volt AC household power cable is plugged into the Mojavewifi small black rectangular "Power Over Ethernet" (POE) power adapter and that the green light is lit and not blinking. If it is blinking or won't come on or goes out, immediately disconnect all cables and call our office to schedule a service call as it is a signal that the Wireless Network radio equipment or cabling to the outdoor wireless radio is damaged.


6. If it is already connected, unplug the Ethernet network cable going to the Mojavewifi outdoor wireless antenna from the "POE" port and wait approximately 30 seconds, then reconnect it firmly.


7. Wait one minute after the power has been restored to the Mojavewifi outdoor wireless antenna for it to re-establish a connection to the Mojavewifi Wireless Network.


8. At this time, if you have a wireless router re-insert the power cable to the router. Please wait one minute for your wireless router to completely reboot and get the needed information from our network.


9. Restart your computer, let it fully boot up,and establish a connection to your router or our outdoor wireless equipment.


10. Attempt to connect to the internet in your usual way.

What do I do Next?

If these steps have been followed exactly, most connection issues will be repaired. Other causes of connectivity problems can be damaged cables which is not obvious, or incorrectly configured network adapter settings on your computer or router and often viruses or mal-ware.

Some instructions for windows computers network settings are available below. If your connection has not been restored please feel free to call our office to see if a network outage affecting a large area is in effect.

Within usually 30 minutes or less of a sustained outage, an informational message will be placed on our voice-mail and we will be focusing our attention to restoring service as quickly as possible.

If you don't receive an outage message on the Mojavewifi voice-mail, then please leave a message including your name, phone number and service address and our technicians will contact you as soon as we are available to continue to troubleshoot your connection issue.

Additional information

Please realize that the speed of a Wireless High Speed Internet connection depends on many things including the radio interference from phones and other sources of interference in the 5 Ghz area. Additionally, internet access may decline during peak usage times.

If your having difficulty feel free to contact us 760-362-1373 or 760-366-7515.